SHIPPING

We are able to ship across the world, we use Fed Ex, DHL and Royal mail. Although we cannot give exact shipping costs on the website, we work with our courier services to get the best rate possible. We are happy to get shipping quotes prior to proceeding with order and offer the customer to choose the best option for their needs.

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Packaging will vary to suit the items where possible Alfastop will try to reuse and recycle packaging to prevent waste. We do try to keep sizes down and ensure that items are packed well to prevent damage in transit.

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Shipment of fuel tanks outside the UK, all tanks going outside the UK are all new and fuel free, we do not offer international shipping on used fuel tanks. These tanks are shipped in heat treated timber in accordance with customs and import rules of USA and Canada. We will also work with our couriers to ensure best price on these and in many cases will obtain a spot rate purchase.

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We do not recommend that fuel tanks going overseas are shipped in card packaging, if a customer is insistent on this method Alfastop will accept no liability for the damage or loss of the fuel tank.

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UK customers can either opt to collect your fuel tank, we are based in Redcastle Classics Caerphilly CF83 3HU or we will ship these to you typically with DHL. We offer card or crate options to suit customers needs.

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Shipment of Glass - We are happy to ship glass screens. These will be sent in purpose built wooden heat treated crates, we are happy to ship internationally but the glass does have to go in the purpose built creates and where we can will try to obtain the best shipping rate we can. If you are in the UK we are happy to ship, typically this will go with DHL or you are welcome to collect.

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Your order will be shipped once payment has cleared (typically this is the same day or a day after depending on payment method) orders being shipped via DHL or FedEx will arrive approx.2-4 days for USA, Europe, the rest of the world may take up to 4 days approx if priority or express services are used. International post 6-10 business days.

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UK orders will be shipped once payment is received via DHL domestic typically 24hrs or royal mail (dependent on the postage service)

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Shipping costs are added to the invoice and once items are dispatched via our courier services or tracked Royal mail postage the customer should have an email with a tracking number and link from the courier.

In the event that items either do not arrive or are damaged please get in touch, if you are able to send pictures of any damage that would be very helpful in escalating a claim. We will either reimburse or replace items that are damaged and will also arrange collection of the damaged parcel.

 

Should customers need to return an item please refer to the Returns Policy. But if in doubt please do just get in touch with us as soon as possible.