ALFASTOP FAQ

We do not offer an online ordering system due to the complexity of calculating the best shipping rates for customers around the world ordering a variety of parts of all shapes and sizes!

You can complete an Order Request via the website which operates similar to online shopping - simply add the products you are interested in to your Cart and when you have finished, complete the Order Request checkout process and this will be sent to us. No payment is taken via ouur website.

We will then source the best shipping rates for you and come back to you with the price for the requested products + shipping. If you accept this, we will send you an invoice with your payment options.

Browse the online product catalogue by car model and series or using the search function to find a product.

When you find the product you are insterested in, add it to your Order Request Cart. When you have finished adding products to your Cart, use the check out function to send us your Order Request. No payment is taken at this stage.

We receive your Order Request and then source the right shipping, at the best price, for your products and destination and then send you a quote that contains details of how to accept the quote and pay for your goods & shipping.

AlfaStop aims to respond to your enquiry within 24 hours.

We cannot offer online ordering due to the complexity of obtaining the best shipping quote for you.

You can come along to AlfaStop. We are in Redcastle Classics Ltd Caerphilly, CF83 3HU. All we ask is you let us know you are planning to call in so we can be around for you.

The office/ HQ is open from 0900-1700hrs, admin hours are typically10:00-14:45 and 1600-1800. Monday - Thursday (Friday admin closes at 14.45) (GMT).

However this is only for guidance you may find we do respond to things at weekends and in the evening and will accommodate the differing time zones etc.

The PayBy link from World Pay is the same process you use when checking out of an online platform the only difference is it is sent to you via email. You follow the instructions on the link. The link will include the invoice number and the total amount payable (including delivery costs).

You may be asked to follow some security steps via your bank before the payment is cleared or whilst completing the payment, this is standard and something between you and your banking provider.

If you need a refund or part refund and you paid using the pay by link then it is simple and a refund can be issues easily. You will get a confirmation email from World Pay when this has been done.

Unfortunately not, COD (cash on delivery) services have been withdrawn for both inland & international despatches.

For those customers outside of the UK there are import duties/ custom charges that you will need to pay, typically you will be notified by the carrier (ie DHL. FedEx, Royal mail etc) that you will need to pay the import duties/custom charges on these goods.

It is the responsibility of the customer to pay the import charges on purchases as they are the “importer”.

All AlfaStop business is conducted in GBP, & all offers & invoices are in GBP although an indication of the approximate US$ cost can be given. You can also get the website to display prices in local currency by selecting it from the drop down menu.

However, a payment on, for example, a US$ based credit card, will be converted into US$ by the credit card company before billing to your account.

We are able to ship across the world, we use Fed Ex, DHL and Royal mail. Although we cannot give exact shipping costs on the website, we work with our courier services to get the best rate possible. We are happy to get shipping quotes prior to proceeding with order and offer the customer to choose the best option for their needs. Please refer to our Shipping Policy.

Yes, all we ask is that you make sure you have the correct address and contact details we will do this.

Please just send us an email, message or call with any additions. It's not a problem to add or amend orders before they are sent out for delivery.

Many items which appear on our website listings have a photograph to help you confirm that the part is what you need. You will also find information on the quantity of a particular item which are used on one car.

You can further check by referring to a copy of the Parts Book to confirm the identity, we quote the original part number wherever possible to help you.

You can also telephone or email us to discuss your particular query - we are always happy to discuss what you need and help with solutions.

"Quantity Per Car" gives you an indication of how many of the item are required per car, & how many should be bought if all items are to be replaced. Thus: (1) indicates that one of this item is required per car (2) indicates that two of this item is required per car (16) indicates that sixteen of this item is required per car. Note that: The quantity refers to the application under the specific listing, so, for example, if (4) is shown as the number of brake drum retaining screws on the front brakes listing, more may be required for the rear brakes - which will be shown under the rear brake listing. In general, brake repair kit & fitting kits contain sufficient parts for 1x axle, so a quantity/car of (1) will be shown. Most parts can be supplied in quantities less than the quantity required per car.

Disclaimer: This information is provided "as is" and AlfaStop makes no warranty of any kind with respect to the subject matter or accuracy of the information contained herein. This publication may include technical inaccuracies or typographical errors. Changes may be periodically made to the information herein.

AlfaStop probably have over 95% of all the items listed in stock & ready for despatch. This includes large items such as fuel tanks, windscreens & exhaust systems. AlfaStop does not list a wide range of parts & then buy them to meet a particular order.

An exchange item is one where the customers sends an old unit. This is then either actually rebuilt & returned to the customer, or is exchanged for another unit which has already been rebuilt.

We are happy to ship glass screens. These will be sent in purpose built wooden heat treated crates, we are happy to ship internationally but the glass does have to go in the purpose built creates and where we can will try to obtain the best shipping rate we can. If you are in the UK we are happy to ship, typically this will go with DHL or you are welcome to collect.